Your website is your business. Your credentials are your keys. Your security vulnerabilities are your secrets. Protecting these through secure communication is essential in today’s digital landscape, especially when using reliable platforms like Telegram, a popular messaging app known for its strong focus on privacy and security features.
The Importance of Secure Client Communication in 2025
In 2025, secure communication is more critical than ever. Telegram has reached over 1 billion monthly active users worldwide, making it one of the most popular messaging platforms globally[4]. This rapid growth, a 31% increase since 2020, reflects Telegram’s strong adoption among privacy-conscious people, with approximately 40% of internet users outside China using the app[5].
Telegram is a cloud-based messenger that offers a unique blend of usability and advanced security features, making it an ideal messaging app for exchanging sensitive information safely in business and personal contexts[2][6].
When you use Telegram to share sensitive data with us, you are not just sending a message; you are entrusting us with the digital foundation of your business. That is why we do not use email or standard messaging apps for sensitive communication. This is not marketing—it is security. Here is why it matters.
According to security research, over 90% of cyber attacks start with intercepted communications or compromised credentials. Sharing sensitive information through insecure channels puts your business at risk. While our security audit service helps identify vulnerabilities, secure communication prevents them from being exploited in the first place.
Table of Contents
- The Problem with Standard Communication
- Why Privacy Matters in Business Communication
- What Makes Telegram Different
- Why We Chose Telegram Over Alternatives
- How We Use Telegram for Secure Communication
- The Real-World Impact
- Best Practices for Secure Communication
- Frequently Asked Questions
The Problem with Standard Communication
Most businesses rely on email for communication. It is convenient and familiar but also vulnerable. Email is not secure by default. According to Google's security guidelines, most email is transmitted in plain text, making it susceptible to interception. Messages travel through multiple servers, are stored in plain text on servers outside your control, and can be accessed by anyone with server access.
When you send sensitive information like your WordPress admin password via email, that data is:
- Stored on your email provider's servers
- Stored on our email provider's servers
- Potentially included in email backups
- Visible to anyone who compromises either email account
- Searchable in email archives
This creates a significant security risk.
SMS is even less secure. Text messages are not encrypted, travel through cellular networks, and are stored by carriers. They can be intercepted and are unsuitable for sharing sensitive information.
Standard messaging apps offer some encryption but have privacy concerns. Apps like WhatsApp and Facebook Messenger use encryption but are owned by companies with questionable privacy practices. Your data often becomes their product, and your security is not their priority.
Why Privacy Matters in Business Communication
When working with a website maintenance company, you share highly sensitive information, including:
- Website credentials (admin passwords, FTP access, database passwords)
- Security vulnerabilities (known issues, attack vectors, compromised files)
- Business information (client data, revenue numbers, strategic plans)
- Personal information (contact details, payment information)
This information is valuable to hackers, competitors, and anyone seeking to harm your business.
If intercepted or leaked, the consequences can be severe:
- Website compromise: Hackers can take control of your site. IBM's 2025 Cost of a Data Breach Report estimates the average cost of a small business data breach at 7,700.
- Data breach: Customer data theft can lead to legal liabilities and regulatory fines. GDPR fines can reach up to 4% of annual revenue or €20 million, whichever is higher.
- Business disruption: Website downtime costs average ,600 per hour for small businesses, according to Gartner research.
- Reputation damage: Over 60% of customers stop doing business with companies after a data breach.
- Financial loss: Recovery costs, lost revenue, and potential fines. Our security audit service helps prevent breaches, but secure communication is the first line of defense.
Privacy is not a luxury—it is a necessity and the foundation of trust. It distinguishes a secure partnership from a security risk.
What Makes Telegram Different
Telegram is a cloud-based messaging app designed with privacy and security at its core. Unlike many messaging applications, Telegram offers a unique combination of features that make it ideal for secure client communication and business messaging.
Client-Server Encryption (Standard Chats)
By default, Telegram uses client-server encryption, meaning:
- Messages are encrypted between your device and Telegram's servers
- Messages are encrypted between Telegram's servers and our devices
- Messages are protected during transmission
- Messages are stored encrypted in the Telegram cloud
This level of encryption is stronger than email or SMS, preventing interception during transmission and protecting messages from network operators. However, these regular chats are not end-to-end encrypted by default, so messages are accessible to Telegram’s servers and subject to compliance with law enforcement data requests, which affected over 22,000 users in early 2025[4].
End-to-End Encryption (Secret Chats)
For highly sensitive communication—such as sharing credentials, discussing security vulnerabilities, or exchanging confidential business information—we use Telegram’s Secret Chats. These provide true end-to-end encryption:
- Messages are encrypted on your device
- Only decrypted on our device
- Not even Telegram can read the messages
- Messages are not stored on Telegram's servers
- Messages are device-specific and cannot be accessed from other devices
This is the gold standard for secure messaging, used by banks and governments worldwide. Telegram’s Secret Chats ensure your sensitive information remains private and secure.
Additional Security Features of Telegram
Telegram offers several advanced security features that enhance privacy and secure messaging:
- Self-destructing messages: Messages can automatically delete after a set time, reducing data retention risks.
- Two-step verification: Adds an extra layer of security to your Telegram account, preventing unauthorized access even if your phone number is compromised[4].
- No cloud storage for Secret Chats: Secret Chat messages exist only on your device and the recipient’s device.
- Forward prevention: Secret Chat messages cannot be forwarded, preventing unauthorized sharing.
- Screenshot notifications: You receive alerts if someone takes a screenshot of a Secret Chat on mobile devices.
- Telegram bots: Automate tasks and enhance communication efficiency securely within the app, supporting file sharing and business workflows[3][5].
Why We Chose Telegram Over Alternatives
We evaluated multiple secure messaging platforms and chose Telegram for its balance of security, usability, and features tailored for business messaging.
Signal
Signal is known for strong privacy and uses end-to-end encryption by default for all chats. However, it has limitations:
- Less user-friendly interface
- Smaller user base, making client adoption harder
- Fewer features for business communication and file sharing
Telegram offers better usability and a larger user base while maintaining strong security when used properly.
WhatsApp also uses end-to-end encryption but is owned by Meta (Facebook), raising privacy concerns:
- Privacy policies favor data collection
- Extensive metadata collection (who you talk to, when, how often)
- Backups stored on cloud services without encryption
- Business features that share data with Facebook
Telegram is independent, does not sell or share your data, and is not part of an advertising empire.
Email with PGP
PGP encryption is secure but complex:
- Difficult to set up and use for most clients
- Requires technical knowledge
- Prone to user error, such as forgetting to encrypt or sending to the wrong key
Telegram provides strong security without this complexity, making it more accessible for clients.
Slack / Microsoft Teams
These tools are designed for team collaboration but have drawbacks for client communication:
- Expensive for small teams
- Require account setup and management
- Store all messages on their servers, even if encrypted
- Not optimized for one-on-one client-vendor communication
Telegram is free, easy to use, and designed for secure one-on-one communication.
How We Use Telegram for Secure Communication
Our secure communication process via Telegram is simple and effective:
- Initial Contact: You contact us via our Telegram link or QR code. We respond promptly.
- Standard Communication: For general updates and non-sensitive information, we use standard Telegram chats with client-server encryption, which is more secure than email.
- Sensitive Information: For credentials, security vulnerabilities, or confidential data, we initiate Telegram Secret Chats with end-to-end encryption, ensuring only you and we can read the messages.
- Self-Destructing Messages: For highly sensitive or one-time information, we use self-destructing messages that delete automatically after being read or after a set time.
This approach protects your business while keeping communication straightforward and user-friendly.
The Real-World Impact
Here are practical examples demonstrating why secure communication via Telegram matters:
Scenario 1: Credential Sharing
Instead of emailing your WordPress admin password—which could be intercepted or stored insecurely—you send it through a Telegram Secret Chat. The password is encrypted end-to-end, not stored on any server, and cannot be intercepted.
Scenario 2: Security Vulnerability Discussion
When we discover a security vulnerability on your site, we use a Secret Chat to discuss details and plan fixes securely. This conversation remains private and inaccessible to third parties.
Scenario 3: Emergency Response
If your site is under attack, you can contact us immediately via Telegram. Our encrypted communication is fast, secure, and helps get your site back online promptly.
Best Practices for Secure Communication
To maximize security when using Telegram for business communication, follow these guidelines:
- Use Secret Chats for Sensitive Information: Always initiate a Secret Chat when sharing credentials, passwords, or confidential data.
- Enable Two-Step Verification: Add an extra layer of security to your Telegram account to prevent unauthorized access[4].
- Avoid Sharing Screenshots: Do not take or share screenshots of sensitive conversations; Telegram notifies if screenshots are taken in Secret Chats.
- Use Self-Destructing Messages: For temporary passwords or access codes, use messages that delete automatically.
- Verify Our Identity: Confirm you are communicating with the real ProWebCare account by checking our username: @YourWebMaster.
- Avoid Group Chats for Sensitive Information: Group chats do not support end-to-end encryption; use Secret Chats for confidential discussions.
The Bottom Line
Privacy is not optional. Security is not negotiable. When you trust us with your website, you trust us with your business. We take that trust seriously.
That is why we use Telegram. That is why we rely on Secret Chats for sensitive information. That is why secure communication takes precedence over convenience.
Your website credentials should never be in an email inbox. Your security vulnerabilities should not be in a text message. Your business information should never be accessible to unauthorized third parties.
It should be encrypted. It should be private. It should be secure.
That is what Telegram offers. That is what we use. That is what your business deserves.
Ready to Communicate Securely?
If you are ready to work with a company that prioritizes security, contact us through Telegram:
👉 Contact ProWebCare on Telegram
We respond within 12-24 hours. We use Secret Chats for sensitive information. We protect your business.
Your website is your business. Your security is our priority. Let us prove it.
If you need help securing your website or want to learn more about our security practices, check out our security audit service or maintenance plans that include 24/7 security monitoring.
Frequently Asked Questions
Is Telegram a safe form of communication?
Telegram presents a nuanced security profile that requires users to actively configure settings for maximum protection. While the platform offers robust encryption options and security features, it is not inherently as secure as alternatives like Signal, and its default settings prioritize convenience over privacy. Regular chats use client-server encryption, protecting messages during transmission but storing them encrypted in the Telegram cloud. For maximum security, Telegram offers Secret Chats with end-to-end encryption, meaning messages are encrypted on your device and decrypted only on the recipient’s device, making interception virtually impossible. Proper use of Secret Chats, two-step verification, self-destructing messages, and other Telegram security features makes Telegram a safe communication platform when configured correctly[6].
Is Telegram safe for business?
Telegram can be used safely for business communication if best practices and security features are properly implemented. Its Secret Chats offer end-to-end encryption, essential for sharing sensitive information like credentials and security vulnerabilities. However, regular chats are not end-to-end encrypted by default and are stored on Telegram’s servers, so businesses must use Secret Chats for confidential communication. Telegram also offers two-step verification, self-destructing messages, forward prevention, and Telegram bots to enhance privacy and business messaging efficiency. Despite some limitations, Telegram remains a strong choice for secure business messaging when used correctly[6].
Why is Telegram considered a red flag by some?
Telegram is sometimes considered a red flag in secure client communication due to its default encryption model and past vulnerabilities. Unlike apps that provide end-to-end encryption by default for all chats, Telegram only offers this in Secret Chats. Regular chats are encrypted client-server and stored on Telegram’s cloud, which can be a concern for highly sensitive data. Additionally, Telegram’s popularity among various user groups, including some cybercriminals, and occasional security flaws have contributed to skepticism. Telegram’s compliance with law enforcement data requests has increased, affecting thousands of users in 2025. However, when used with proper security practices—especially Secret Chats—Telegram remains a reliable and secure messaging platform for business and personal use[2][4][6].
How do I know if someone is a scammer on Telegram?
To avoid scammers on Telegram, always verify the identity of the person you are communicating with. Check their username carefully—our official account is @YourWebMaster. Look for verified badges if applicable and cross-reference contact details with our official website. Be cautious of unsolicited messages asking for sensitive information or urging immediate action. Never share credentials or confidential data without confirming the recipient’s identity. If unsure, contact us through our website first to confirm our Telegram details. Following these steps helps protect you from impersonators and scams[1].
